Get All Your Eco Friendly Bag FAQs

Bag Frequently Asked Questions (FAQs)

Browse our most commonly asked questions or download our How-To Guide for details on:

What’s the status of my order?
To check the status of your order, login to your account and select “Orders.”
How do I make a change or cancel an order? Please contact us as soon as possible if you need to change or cancel your order. Depending on your order details and timing, canceling may not always be possible, but we’ll do our very best to assist you.
How do I track my order? You can track your order with the UPS tracking number in your order information. It’s located under “Orders” on your account page or in your confirmation email. View UPS tracking >
How do I return an order? Please contact us as soon as possible as some orders may not be returnable if they are customized. However, if there is an issue with printing colors, we will accept returns. If you received the wrong size or product, contact us; we’re always glad to help!
How do I order samples? To order up to 5 product samples, just visit our Free Samples page.
How do I resolve an issue with my order? We’re here to help. Please contact us, and we’ll do our very best to resolve the issue.
Where is my receipt? We’ll email your receipt once your payment is complete. If you haven’t received it, please contact us for a copy. You can find details about your past orders in the My Account page.

What is Flexo Ink Printing? During the Flexographic ink printing process, products are run through a flexible photopolymer plate which is placed on a rotating drum for high-volume printing. It’s a cost-efficient imprinting process that’s available for most of our products.
What is Hot Stamp Printing? Also called “foil hot stamp printing,” this method uses an engraved magnesium plate, heat, and pressure which allows the foil stamp to adhere into the product.
What is Silkscreen Printing? Silkscreen or “screen printing” is a stenciling technique of applying ink onto a surface through a prepared screen made from a fine mesh.

Do you offer in-store pickup? Yes! If you’re located within a specific radius of our California or Tennessee stores, you’ll see the convenient option for in-store pickup during the checkout process.
What is your return policy? Find return information on our Shipping & Returns Page.
Do you ship internationally? No. At this time, we do not ship internationally.

How do I create an account? Look for the person icon in the top right-hand corner of our site, click on it, and follow the steps. Or visit the My Account page.
Are there any discounts or coupons? There are! First, you’ll need to sign up to receive EnviroPackaging emails.

What’s the difference between compostable and biodegradable products? Biodegradable products can completely break down and return to the earth. Compostable materials can create nutrients that are great for organic life such as plants and trees. Both are great options for eco-conscious packaging.